Important information about our no-refund policy and service guarantees
Understanding our refund policy and service commitments
ApnaFixer operates on a strict no-refund policy for all professional subscription fees and service payments. This policy is designed to maintain transparency and ensure the sustainability of our platform for both customers and service professionals.
Please read this policy carefully before making any payments on our platform. By using our services and making payments, you acknowledge and agree to this no-refund policy.
All payments made on ApnaFixer are final and non-refundable, except in the limited circumstances explicitly outlined in this policy. We do not provide refunds for change of mind, unused subscription time, or inability to use the services.
Clear statement of our no-refund approach
All payments for professional subscriptions and services are final. We do not offer refunds under any circumstances except where required by consumer protection laws.
The following payments are strictly non-refundable:
We maintain a no-refund policy for the following reasons:
Refund policy for service professional subscriptions
All professional subscription payments are non-refundable, including but not limited to:
| Subscription Type | Refund Status | Notes |
|---|---|---|
| Monthly Plan (₹199) | No Refund | Non-refundable after activation |
| Half Yearly Plan (₹999) | No Refund | Non-refundable after purchase |
| Yearly Plan (₹1,799) | No Refund | Non-refundable after subscription starts |
| Auto-renewal Payments | No Refund | Cancel before renewal date to avoid charges |
While you can cancel your professional subscription at any time, cancellation does not entitle you to any refund of already paid subscription fees. Your subscription will remain active until the end of the current billing period.
Policy for payments made for home services
Payments made for service bookings are generally non-refundable. However, we offer a service guarantee as outlined below.
| Service Scenario | Refund Status | Alternative Resolution |
|---|---|---|
| Service Completed Satisfactorily | No Refund | Payment released to professional |
| Change of Mind | No Refund | Free cancellation up to 2 hours before service |
| Professional No-Show | Service Guarantee | Free rescheduling or credit |
| Unsatisfactory Service | Service Guarantee | Service redo or partial credit |
Very limited circumstances where resolution may be provided
In compliance with consumer protection laws, we may provide resolution in the following extremely limited circumstances:
Even in these limited circumstances, refunds are not guaranteed. We typically resolve such issues through service credits, rebooking with different professionals, or other appropriate solutions rather than monetary refunds.
Our commitment to service quality and customer satisfaction
While we don't offer refunds, we stand behind the quality of our services with a comprehensive 30-day service guarantee.
Our service guarantee covers the following scenarios:
When you make a valid claim under our service guarantee, we provide the following resolutions:
How cancellations work within our no-refund framework
You can cancel service bookings without penalty under the following conditions:
Important: Cancelling a service booking does not automatically result in a refund. If payment was already processed, the amount will typically be credited to your ApnaFixer wallet for future use, subject to our discretion.
How we handle payment and service disputes
If you have concerns about a payment or service, follow this process:
We aim to respond to all dispute resolution requests within 24 hours and provide initial resolution within 3-5 business days. Complex cases may require additional time for proper investigation.
How to reach us with refund-related questions
If you have questions about this refund policy or need assistance with a payment issue, please contact our support team. While we maintain a strict no-refund policy, we're committed to helping resolve any genuine concerns you may have.
This Refund Policy was last updated on
While we don't offer refunds, we're here to help with any service issues or questions about our policies.